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There Was a Problem Resetting Your PC

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Are your worried about the issue “There was a problem resetting your PC“? If yes, this is a must-read guide for you. We intend to explain how to fix the above-mentioned annoying issue using several methods. So, read on!

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What exactly the error “There was a problem resetting your PC” is?

Before we jump into the fixes, let’s learn what “There was a problem resetting your PC” issue is. A basic understanding of this error would make things easier for you.

As we all know, Windows is a sophisticated and user-friendly operating system. This operating system tries to fix some errors by its own in most of the cases. Particularly, when it finds something wrong when it boots, it will turn on an Automatic repair wizard. But, if the error cannot be fixed by the OS itself, you will have to involve. This is when you will need to reset your Windows 10 system. However, in certain instances, you will get a message called “There was a problem resetting your PC”. Such a situation can be frustrating for many of the users.

As per Microsoft, this “There was a problem resetting your PC” message appears as a result of a bug. This bug exists in Windows 10. This error generally arises under the below circumstances.

  • You have Windows 10 Pre-Installed PC that is not upgraded from another Windows version (like Windows 7, 8.1)
  • Compression is enabled on your PC by the manufacturer to minimize space the pre-installed applications take
  • You have utilized “Create a recovery drive” option to create a USB recovery drive
  • You have created a USB Recovery Drive by using the following path.
    “Troubleshoot”, “Reset this PC” and then “Remove everything”.

The cause behind “There was a problem resetting your PC”

The Event Viewer doesn’t show any message regarding the issue “There was a problem resetting your PC”. However, this issue itself gives some essential information about its cause. You can see a folder named “$SysReset” if you view the hidden folders on OS drive’s root. You can view the same folder by running the command “dir c:\ /a:sh” as well. When you open this folder, you can view some log files that are helpful for us. Particularly, the file “C:\$SysReset\Logs\Setupact.log” is important for us. You can open this file and see what it reads.

In general, the error may emphasize an error of missing version of a recovery image. Also, it may emphasize that the recovery image is unsupported. This recovery image is exceptionally important for the OS to recover. In addition to that, you may find several other causes such as malware attacks. But the truth is that there is nothing for you to worry about this issue. The purpose of this article is to explain how to solve this very issue.


Best Fixes for “There was a problem resetting your PC”

From this section onwards, we are going to present several fixes that can address this issue. To follow these easy methods, you don’t necessarily have to be an IT engineer. Instead, you can use these methods with ease and resolve the frustrating issue. All you have to do is to follow the guide we have mentioned.

1. Use CMD to resolve “There was a problem resetting your PC” issue

One of the best ways to check the system files is using the Command Prompt. You can do it easily by following the steps mentioned below.

a) First, you should click on the Power button located on the start menu. You should then press and hold the Shift Key while clicking on the Restart option.


b) Then, you should go to Troubleshoot and select Advanced option.

c) You should then go to the Command Prompt.


d) You should then select the Administrator account and provide the password if prompted.

e) Then, you should click on Continue.

f) After entering the Command Prompt, you should enter the following command lines in the window. Be sure to hit enter after typing every line of commands.

cd %windir%\system32\config
ren system system.001
ren software software.001


g) Them, you should exit the window. You will be back on the boot options screen now. You should now click on the option “Continue” and boot the computer into Windows 10.


h) You can now try to reset the PC.

If everything goes well, you should be able to reset the PC without any issue. But you may have to look for the other options if the issue still appears.


2. Try recovery USB

If the previous option doesn’t work for you, you will have to find another option to fix the error. As the second option, in this case, we explain how to use Recovery USB. Here’s how to do it.

a) First, you should get an empty USB Flash (at least with 16GB capacity) and plug it in.

b) Click on the Start Menu and go to search bar. Then, type the phrase “recovery drive” in it.


c) Click on the option labeled “Create a Recovery Drive” from the search results.

d) Click on YES when prompted by the user account control.

e) When you recover your PC from a drive, the process will remove all the files from the drive. Therefore, you should select the option Back Up system files to the recovery drive. Otherwise, your data will be lost after the repairing process.


f) Click on “Next” to proceed

g) Go to the USB drive and hit “Next


h) Click on the option “Create to make a recovery drive“. At the completion of the process, you should press Finish.


i) Then, you must reboot the computer (on Windows 10). You should then visit the boot options page by pressing the assigned key. The key might vary depending on the model of the PC. Then, continue after choosing the option boot from your USB recovery drive.

j) As the last step, you should click on Recover from a drive and follow the onscreen instructions.


That should be it!


3. Install a fresh version of Windows

If you cannot succeed with the 02nd option as well, you should install a fresh version of Windows. Here are the steps you should follow to install Windows.

a) Get the Windows Installation media and insert it into your PC

b) You can now press the key to boot from the media you have just entered. It can be either a USB or a DVD. Then, format the drive and install the OS. Installing Windows will not be a hard process at all thanks to the user-friendly instructions.

Well, reinstalling a fresh version of Windows OS will fix all the issues. But you must remember that it erases all the data stored in C Drive. If you format all the drives and partition the hard drives, you will lose the data on those drives as well.

So, before you reinstall windows, you should backup all the important data to an external drive or a DVD. Also, as a Windows user, you should be smart enough to take regular backups of your data. Such an approach can prevent potential severe data losses. To make backups of your valuable data, it is better to use external drives. External hard drives, DVDs and even cloud storage can be used to create backups of your data. After all, creating backups must be a habit of a responsible PC user as a precaution.


4. Revert to a previous version of Windows/reboot from a WinPE Bootable disk

If you don’t want to install a fresh version of Windows, but the issue is persisting, try this method. As per this method, you will have to revert the OS into a previous version of Windows. If not, you can consider rebooting the PC from WinPE bootable disk. In fact, to make it possible, you should first create a system backup image. Them, you should also make an emergency EaseUS Todo Backup. This option will assist you to boot the system back into a stable state. Then, you can restore the system back into the normal condition you are familiar with. As a matter of fact, EaseUS Windows Backup software is an exceptionally helpful tool for any Windows user.

For those who wonder how to create a WinPE Bootable disk using EaseUS Todo Backup, here are the steps.

a) Go to EaseUS Todo Backup and click on Tools. Then select Create emergency disk.

b) Go to the option Create ISO and browse for the particular location where you will save the ISO.

c) Press on Proceed to continue.

The message “There was a problem resetting your PC” can frustrate any Windows user. In fact, this error has become a really common and painstaking issue among many Windows PC users. As mentioned earlier in the article, this error takes place due to a bug in Windows 10 version. The methods we have revealed in this article can surely get you out of this issue. You can start from method one and see which option works for you best.

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