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Reasons & Best Fix for ‘iTunes Not Recognizing iPhone’ Error

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After you plug in your device to your computer and you see notice nothing actually happens, it means iTunes is unable to recognize your device. So, this article is designed especially for users who are facing a problem somewhat of this kind.

Part 1: Reasons behind “iTunes not recognizing iPhone”

Firstly, you need to know what the reasons are behind the problem “iTunes not recognizing iPhone” in order to get it resolved. There can be several reasons for this issue, whereas some of the common issues could be related to your device’s lightning cable, USB port of your computer, or other software related problems. Some of the ways to get rid of the issue “iTunes not recognizing iPhone” are listed below.

1. Check the lightning cable

The most common problem could be with the lightning cable of your phone. Due to some issues with the cable, you can face the error “iTunes not recognizing iPhone”. If your cable is broken or damaged, you may not be able to connect your device to the system with the help of it.


On facing this iTunes error, you need first to inspect your cable so as to look for any damage. If you found an issue, you can try a different lightning cable. On the other hand, you can connect it in a different port if your system has multiple ports.

Meanwhile, it is best to go with MFi-certified cables as they are quite safe to use for iPhones. MFi-certification of a cable is necessary to look for while buying a lightning cable for iPhones. Most of the time, you get cheap lightning cables at gas stations or dollar stores, which are usually not MFi-certified. These cheap cables can harm your device by overheating or damaging your phone’s internal components. So, it is best to go for a genuine lightning cable for your phone.

2. Inspect the lightning port

Secondly, you have to check the lightning port of your iPhone. You have to check whether the port is clogged with debris or not. It may be another reason that you are facing the error “iTunes not recognizing iPhone”. For this, you need to take a torch and inspect insides of the port. In case, you notice gunk, lint, or debris there; you have to get rid of all with the help of a new toothbrush or anti-static brush.

3. Update iTunes to the latest version

Using an older version of iTunes could also result in a problem such as “iTunes not recognizing iPhone”. So, you need to check whether an update is available or not. If you are using a Mac, click on the tab “Updates” present on the App Store at the screen’s top. If you find an update, click on the option “Update”, whereas if the iTunes is already updated one, you would not see the button “Update”.
For Windows PC, you have to firstly open iTunes then, click on the tab “Help”. From there, you have to tap “Check for Updates”. If there is an update available, you have to follow on-screen instructions to update to the latest iTunes version.

4. Restart your device

In most cases, it is possible that a trivial software glitch is causing the issue “iTunes not recognizing iPhone”. You can easily solve this issue by restarting the device. There are different ways to restart an iPhone depending on its model.

For iPhone X, you need to press-hold the Side button and any Volume button until the slider appears on the screen. Now, swipe that slider to power off your phone. After a while, you need to press-hold the Side button only until the logo of Apple appears on your phone screen.

For older models, you have to press-hold the Sleep button until the slider appears on the screen. After that, swipe it to the right side to power off the device. After a while, press-hold the Sleep button until the logo of Apple appears on your phone screen.

However, you can even reboot your system to clear off software crashes that might be causing the issue “iTunes not recognizing iPhone”.

5. Enable the option “Trust This Computer”

You may have noticed a prompt saying “Trust this computer” at various times. It appears when you try to connect your device to a new system. Through this feature, you trust your system to connect your device to iTunes. There are chances that you would not be able to connect if you have not tapped on the option “Trust this computer”. So, always tap on “Trust” when a prompt appears on your PC.


On the other hand, if you have accidentally clicked “Don’t Trust” then, there is no need to worry much. Visit “Settings” on your device and then, “General”. From there, tap on the option “Reset” and then, on “Reset Location & Privacy”.


After this, when you connect your device to the computer, you will see the pop-up “Trust this computer” again. So, tap on “Trust” this time.

6. Update the system software

There are chances that this iTunes error occurred due to software glitches on your computer due to older software version. In this way, updating the system software is the best solution to the problem. On your Mac, you need to click on the logo of Apple present on the left side of the computer screen. After that, tap “About This Mac” and then, “Software Update”. If you see a new update, follow on-screen instructions furthermore.


On the other hand, you can even try to reinstall Apple Mobile Device USB Driver to fix the issue “iTunes not recognizing iPhone”.

7. Check the system report

If the problem persists, you can take help of this software troubleshooting fix. For this, you need to check the system report or information to check whether your iPhone appears under the tree of the USB driver.

For this, you have to hold the key “Option” and tap on the logo of Apple present on the left side of your phone screen. After that, click on “System Report” or “System Information”. If your device calls System Information, tap on “System Report” after a pop-up shows up.


From the screen of System Report, you have to click on the option “USB”. Now, check your device’s name on the list. If it is there, it means some hardware issue is causing the error “iTunes not recognizing iPhone” such as USB port, lightning cable, or charging port. If the name is not there on the list, which means some third-party software is causing this error. This third-party software could also be any security program. To resolve such third party issues, check out the official website of Apple.

Part 2: Best ways to get rid of the issue “iTunes not recognizing iPhone”?

After trying all the above-mentioned fixes, you are still struggling with the same issue. It is time to take help of some of the best ways to get rid of it. So, let’s move on to them!

1. iMyFone Fixppo

It is the best repair tool that helps to fix issues related to iPhones. If you are facing an error like “iTunes not recognizing iPhone”, then you can make use of this repairing tool.

Unique characteristics of iMyFone Fixppo:

  • Works on each iOS version including iOS 12.
  • Fixes serious as well as normal issues on iPhones like Apple logo stuck or recovery mode stuck, iMessage waiting for activationiPhone group messaging not working.
  • Offers three recovery modes to fix iPhones with a higher rate of success.
  • Resolves all issues related to iPhones with no data loss.

Download iMyfone iOS System Recovery (Windows Version)Download iMyfone iOS System Recovery (Mac Version)

Steps to fix the error “iTunes not recognizing iPhone”:

Step 1: Launch the program

Initially, you have to install the program. After that, connect your phone to the system and tap on the recovery mode “Standard Mode“.

Step 2: Tap “Start”

Now, you need to tap “Start” and then, follow instructions coming up on the screen to enter the DFU or recovery mode on your device.

Step 3: Click on the button “Download”

Next, your device will be automatically detected by the program. Click on the button “Download” to download the latest firmware on your device.

Step 4: Tap “Start”

On completion of the downloading program, you have to tap “Start” to fix the iTunes error. Now, you can enjoy iTunes without facing any problem.


2. iMyFone TunesFix

It is another best tool from iMyFone that you can use to resolve iTunes related issues. It is one of the easiest ways to get rid of the error “iTunes not recognizing iPhone”. And it detects the problem with the iTunes first and then, fixes it with just a single tap.

Unique characteristics of iMyFone TunesFix:

  • Resolves all iTunes issues such as update, install, open, backup, and various others.
  • Works without losing data and affecting the performance of PC and iTunes.
  • Cleans iTunes to create more space to boost the performance of the system while removing the cache, logs, cookies, old backups, etc.
  • Uninstalls iTunes and its other components with no traces.

Download iMyfone TunesFix (Windows Version)

Steps to fix the error “iTunes not recognizing iPhone”:

Step 1: Install iMyFone TunesFix

Firstly, you have to install the program on your device. Your device will be automatically detected by the program. On finding the iTunes incomplete, you will be asked to repair its components.

Step 2: Tap “Repair”

From the program’s interface, you have to click on “Repair iTunes Connect Issues“. Then, tap “Repair” to download the repaired driver.

Step 3: Click on the option “Open iTunes”

After the successful completion of the driver, you have to click on the option “Open iTunes“. Now, you can try to reconnect your device to check whether the issue has been resolved or not.


3. Apple Store

If nothing works for you, you need to make an appointment at a nearby Apple store. It is not a problem for users whose iPhones are covered with AppleCare+. However, it can be a problem for others. In that case, you can fix your device with the help of Puls. It is a repair company who send a technician at your doorstep to fix phone-related issues. This company fixes your device in a quick way possible with a lifetime warranty.

Now, you can easily resolve the error “iTunes not recognizing iPhone” on your own. You can make use of any of these methods to get rid of this issue. However, you can take help of repair tools like iMyFone Fixppo and iMyFone TunesFix for a better recovery experience.

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