If you are an iPad user, you might have experienced a smooth performance with it in general. However, in certain cases, some issues can occur even with iPads. For instance, some users notice that their iPad is disabled & requests ‘Connect to iTunes’ and they don’t know why. If you experience such an issue, by any chance, you will surely get frustrated and look everywhere for a solution. With that said, we have decided to help you overcome ‘iPad is disabled‘ issue for good. So, keep reading this article.
Reasons behind “iPad is disabled & requests ‘Connect to iTunes’ “
The ‘iPad is disabled‘ issue can occur simply by entering an incorrect passcode too many times consecutively. In fact, entering incorrect passcode multiple times can trigger different types of issues, depending on the number of attempts. Mentioned below are those issues for your reference.
- Entering the passcode between 1-5 times: there will not be an issue.
- Entering the passcode for 6 times: your iPad will be disabled for 60 seconds (one minute).
- If entering the passcode for 7 times: you will be locked out from your iPad for 5 minutes.
- Entering the passcode for 8 times: you will be locked out from your iPad for 15 minutes.
- Entering the passcode for 9 times: you will be locked out from your iPad for an hour.
- And entering the passcode for 10 times: you will get the message “iPad is disabled & requests ‘Connect to iTunes’ “.
Well, as you might notice, you can enter an incorrect passcode for many times as much as you want. None of those instances will disable your iPad permanently. Suppose that your iPad’s passcode is 101010 and you can enter 010101 or any other combination. Regardless of the number of incorrect attempts, your iPad will not be disabled. Even if you enter it 50 times in a row, the iPad will not be disabled.
What made my iPad get disabled then?
Well, what if you haven’t entered a wrong passcode, but still you are locked out of your iPad? In fact, there are many users out there who experience the same issue and wonder what caused it. If you fall under this category, stop wondering. There are practically possible reasons for this issue. Picture a situation where you left your iPad alone for a while and find it’s disabled after some time. What are the reasons?
Imagine that you’ve let a child play with your iPad for a couple of minutes without unlocking it. What would happen? As we all know, children are very curious, and they want to try everything they can touch. So, your little one might tap the buttons on the screen of the iPad. As a result, you may find your iPad is disabled after a few minutes.
Also, what if you leave your iPad among some nosy buddies and come back after some time? They may try to unlock your iPad using various key combinations, and eventually, your iPad will be disabled.
So, those are two instances in which your iPad can be locked without your knowledge. If you see your iPad is disabled all of a sudden, the above reasons might have triggered the issue.
Is it possible to unlock the disabled iPad?
The truth is that you cannot unlock your iPad if it is disabled due to any reasons mentioned above. If you see “iPad is disabled & requests ‘Connect to iTunes’ ” message, you should restore your iPad using iTunes. So, there is no going back if your iPad has been disabled.
Nevertheless, many individuals believe that Apple offers a special tool to rectify this issue. However, the truth is that Apple doesn’t have a special official tool to unlock the disabled iPad. The official tool they offer is iTunes, and that can only restore your device. If you take your disabled iPad to an Apple Store, all they do is erasing the device completely. After that, they will reconfigure the device from scratch.
However, if you read the rest of this article, you can learn how to do it by yourself. In other words, you don’t need to take your iPad to Apple Store to get it unlocked. Instead, you can do it as a DIY task. Mentioned below are the steps to do it.
Note: haven’t you created a backup of your iPad prior to getting unlocked? If so, there is no way to do it now. In other words, you cannot back up a disabled iPad before fixing it.
Here’s how to erase when an iPad is disabled
In fact, there are two official ways to erase a disabled iPad. Apple offers iTunes and iCloud to get it done safely. Both of these tools come with their own characteristics. However, in this case, we recommend iTunes because it is much simpler compared to iCloud. Also, you can do it on any of the iPad versions without much effort.
Before you erase the disabled iPad using iTunes, you should put the device in DFU mode. Then, you can proceed to restore the device. As you might notice, this is the cleanest possible method of erasing an iPad. Because this process erases every single coding line on the iPad and starts it as a whole new device, in other words, after iTunes restoration, your iPad will function as if you bought it now. All the configurations will be set to default, and factory settings will be available.
Erase the iPad through iCloud
Using iCloud to disable the iPad is somewhat complicated compared to doing it with iTunes. However, to erase the iPad through iCloud, it must be signed in to iCloud before it has been disabled. Also, the feature called ‘Find My iPad‘ must be turned off beforehand. So, as you realize, erasing iPad through iCloud can be done under some conditions only. If you are OK with that and you want to erase your iPad using iCloud, go to iCloud.com first. You will be asked to provide your Apple ID and password.
Now, you will find an option called ‘Fine iPhone‘. Don’t worry; although it says ‘iPhone‘ it is applicable to iPads too without any restriction. You can then see your iPad on a map, and all you want is to click on ‘Erase iPad.’
If you have gone through the above steps successfully, the difficult part is done. Now, it is a matter of configuring your iPad once again. The setting up process can vary depending on the type of backup it has.
You will see the menu called ‘Set Up Your iPad‘ at the completion of the DFU restoration process. In fact, this is the same menu that appeared when you switch on the device after unboxing it. Once you have done with the language settings and several other settings, you can start to proceed. In this case, you will reach the ‘Apps & Data‘ menu before moving forward with the setup. Well, with this menu, you will be able to get the backup of your iPad restored properly.
Restoring from iCloud
When it comes to restoring an iCloud backup, you should tap on the option called ‘Restore from iCloud Backup.’ This option appears as a tab, and it will direct you to some options. In fact, it is not compulsory to connect your iPad to iTunes when you restore the device from iCloud.
Restoring from iTunes
If you have an iTunes backup, you should tap on the option called ‘Restore from iTunes Backup‘. Then, you will have to connect your device into iTunes to proceed with the restoration process. In this case, you will be using an iTunes backup which you have created already. After connecting the iPad, you will see a prompt. With this prompt, you will see that iTunes show you how to restore the backup which already exists.
However, if you don’t have created an iTunes backup or an iCloud backup, what should you do? Should you be hopeless? Probably not. Instead, you can unplug the iPad device from iTunes. As a result, you will see that it speeds up the configuration process and make things easier. You can then synchronize the iPad device to the iTunes library at the completion of the configuration process.
Well, that is exactly how to restore the disabled iPad. After getting it done, you will see that your iPad works smoothly as if you bought it now. As a smart iPad user, you should pay more attention to creating timely backups of your device. As long as you have an updated backup, the chances of losing important data are very less. Such an approach would be exceptionally handy when you have to fix any error related to the iPad. Creating backups is not limited to iPads, though. In fact, we recommend creating backups with all the iOS devices as a general practice.
If you have further questions related to “iPad is disabled & requests ‘Connect to iTunes’ “, please let us know. You can easily post your questions in the comments section below.