Emails might be seen as a thing of the past, but they still have their place in communications. For students and teachers, it’s an easy way to discuss assignments and other school-related matters. Businesses executives can use emails to arrange meetings and clear up anything that isn’t important enough for a meeting. Sure, some people are moving from emailing to using apps like WhatsApp, but this isn’t always appropriate. The Outlook is one of the top email providers for personal and business use, and in recent years, there has been a rise in complaints about Outlook not receiving emails.
Troubleshooting this issue to find out what causes it can be a long and tedious task, so we’ve taken care of it for you. Below are some of the best ways that we discovered to fix various versions of Outlook whenever your inbox isn’t receiving emails.
First Thing to Do
Regardless of which Outlook version you’re using, you should check the Outlook status page. Every so often, this service experiences server problems which, as a result, leads to Outlook not receiving emails.
If there’s a fault shown on this page then you can take a breath – it’s a problem on Microsoft’s end, not yours! Just be patient and check back every so often to see if the service is online again.
Things to Check on Outlook 2010 to 2019
This first section is going to focus on Outlook 2010, 2013, 2016, and 2019. If you are using a Windows computer, then these are the solutions to try.
1. Look in Other Email Folders
This first thing to do is obvious – check all of your email folders, not just your inbox.
Whenever you receive a new email, the service that you use will put it through a spam filter before it’s sent to your inbox. If there are any indications of the email being spam, it’ll be put in the “Junk” folder.
Usually, this only applies to emails from email addresses that you haven’t received any emails from before. However, every so often, a legitimate email could get caught in the filter. If ‘Outlook not receiving emails’ then this is a big possibility.
2. Check Your Internet Connection
Depending on where you are trying to view your emails from, the network connection could occur by why you aren’t able to receive emails. If you are certain that you have an active connection, use the steps below to ensure that Outlook is online.
- Step #1 – Open the Outlook program and glance at the bottom-right of the screen.
- Step #2 – If you see “Working Offline,” “Trying to Connect,” or something similar, then you have a connection problem.
- Step #3 – From the ribbon menu, select the “Send/Receive” option and below preferences, click on “Work Offline” to toggle the setting.
- Step #4 – Within the next few seconds, at the bottom-right of your monitor, you should see “Connected to Server” or a similar message.
- Step #5 – Next, press on “Send/Receive All Folders.” Now check your inbox and see if you have the missing emails.
Outlook’s “Work Offline” feature is useful for several reasons. Since the Outlook client downloads emails, you can view everything you’ve received up until you enable the offline mode. If you forget to disable this, then it’ll cause Outlook not receiving emails.
3. Add a New Outlook Profile
There’s also the possibility that your Outlook profile has somehow become corrupt. If this happens, there can be errors which affect the functionality of your emails. Creating a new Outlook profile is very simple:
- Step #1 – On the Outlook program, click on “File > Account Settings > Manage Profiles.”
- Step #2 – Next, go ahead and click “Show Profiles” and press the “Add” button.
- Step #3 – Enter a profile name, and once you press “Ok,” enter your email account details.
- Step #4 – Restart Outlook and once more, click the “File” menu and go to “Account Settings > Change Profile.”
- Step #5 – Outlook will restart again, but this time, it will ask you to select a profile. Choose your new profile and Outlook will then set it up for you to access.
This doesn’t mean you’ll be using a different email address. You’ll simply be creating a new profile within the Outlook program which will reset your preferences and clear any errors. Doing this when Outlook not receiving emails will not delete any of the emails on your account. Your emails will download again after you create the new profile!
Things to Check on Outlook 2011 and 2016 for Mac
Mac users can try a couple of other methods to fix Outlook not receiving emails. Try the two guides below if this is a problem you are encountering on your Mac computer.
1. Enable SMTP Authentication
When you sign in to an email account, your details have to be authenticated before you can view your emails. If there is an authentication problem, then this will also prevent you from seeing new emails.
- Step #1 – On the Outlook program, head over to “Tools > Accounts,” and choose your account.
- Step #2 – Next, below the “Outgoing Server” heading, select “More Options.”
- Step #3 – A list of authentication options will appear; select SMTP and when prompted, enter your account details.
After following these steps, the mail client will re-establish your connection with the servers. Wait a few moments to find out if this resolves your problem.
2. Check Your Internet Connection
Just like Windows users, if you’re on a Mac computer, then you should also check your network connection. If there is a connection issue, then this will also prevent you from receiving new emails.
- Disconnect from the Wi-Fi and reconnect
- Check if you have “Work Offline” enabled
- Connect to a different Wi-Fi network
Try each of these possible fixes, and if the issue is network-related, one of them will do the trick.
Fix Outlook Not Receiving Emails Online
In this final section, we’re going to look at Outlook’s online platform. Plenty of people prefer accessing their email account through a web browser, and if you fall into this category, try this last set of solutions.
1. Clear Out Your Inbox
Like all free email services, Outlook has a storage limit. For that reason, to avoid Outlook not receiving emails, you need to maintain a tidy inbox.
There are a few ways of managing your email storage:
- Right-click on your “Junk Mail” folder and press “Empty.”
- Delete emails that you don’t need from your inbox folder
- Organize your emails weekly to avoid a backlog
If the issue is storage, then this will fix the problem immediately.
2. Check if Forwarding is Enabled
Email forwarding is a feature which allows users to send emails to another account. If you enable this, then the emails you receive will be sent to a different email account instead.
- Step #1 – Sign in to your Outlook account and go to the “Settings” menu.
- Step #2 – Click on “View All Outlook Settings” and select “Mail” from the left menu.
- Step #3 – Click the “Forwarding” option and then on “Stop Forwarding.” Press the save button to confirm this setting change.
As useful as email forwarding can be, if you forget to disable it, then you won’t receive any new emails.
3. Check Account’s Email Rules
Finally, if you’ve set up any email rules on your account, these could divert your new emails elsewhere. Perhaps you have a rule which automatically deletes emails from a specific address, or maybe a rule which organizes emails into appropriate folders.
- Step #1 – Go to Outlook.com and press on the “Settings” button, then on “View Full Settings.”
- Step #2 – Select the “Mail” option and from the panel on the right, click on “Rules.”
- Step #3 – This will list all of the rules you’ve set up on your account. Remove any which might affect which emails are shown in your inbox.
- Step #4 – After making any changes, click “Save” or to delete a rule, simply click on it and press “Delete.”
Rules are certainly one of the most useful tools for managing your email folders. This aspect of automation makes it easier to have a clean inbox; however, if you aren’t receiving emails, rules could be the problematic factor.
To Conclude on “Outlook Not Receiving Emails”
Trying to access an important email and not being able to view it is close to infuriating. By following each of the solutions above until you find one that works, you’ll quickly fix Outlook not receiving emails. If all else fails, then consider using your smartphone to access your email account. This is just a temporary measure but will hopefully let you receive new emails whilst you figure out why you can’t receive them on Outlook.