Mobile errors are an eyesore. When an error appears on our computers, it’s a lot easier to deal with, but smartphones are a completely different story. Most recently we’ve seen Android users complain about the Google Play Store Error 501 or Google Play error 505 which prevents certain functions from working effectively. The exact error that you might see is:
What causes this? We aren’t entirely sure yet. But we have seen that the large majority of users that the error effects were recently updating their device to either Android Lollipop, Nougat, or Marshmallow. It’s safe to assume that this is a problem with Android rather than the device or your internet connection. So, if you’re not able to install or update your apps, try some of these solutions.
What Causes Google Play Error 505?
Even though we’ve been unable to locate the specific cause of this error, we did find out a few potential reasons for this occurrence.
- Whichever app you are trying to install is not compatible with the Android version. As a result of the recent major Android update, this is the most likely reason.
- The app you are attempting to install has a previous installation on your device. When you try to install a new version of the APK, the old files prevent it from successfully being installed.
- An existing app on your Android device is causing a confliction with the app you are trying to install.
- Your Google account is experiencing problems and isn’t able to sync properly. This could be down to an internet connection issue, so try disabling and re-enabling your device’s Wi-Fi.
- Your Android device has old cache data that forces the Google Play error 505 to appear.
All of this taken into account, it’s much more likely that you see the error because of the recent Android update. As such, your best bet is to try one of the fixes below until Google releases a new version which patches the problem.
Fix #1 – Change Android Settings
First thing’s first – check your device’s settings. There are a few different Android settings that if you alter, could stop installs and updates from succeeding.
Date and Time. When you download something through the Google Play Store, it checks your device’s date and time. If your device’s time settings sync wrongly with the app store, then an error will occur.
To fix this, go to “Settings > Date and Time” and disable “Automatic date & time”. Exit the settings app then return to the same menu and enable “Automatic date & time”.
Remount Your SD Card. Remounting an SD card is incredibly simple. All you have to do is remove the SD card and reinsert it afterward.
Enable the Android Download Manager. Not familiar? This Android tool is quick and easy to enable. Head over to “Settings > Apps/Application Manager >”, select “All Apps” and then “Download Manage”. Make sure that you enable the setting that is shown.
If these aren’t handy to fix Google Play error 505, try another fix on the list.
Fix #2 – Uninstall Apps Causing Conflicts
Some apps that you have on your Android device could be conflicting. Generally, this only happens with utilities or tools, whereas games don’t cause conflictions.
For example, if you have two apps that enhance performance, uninstall one of them. Since a lot of utilities, especially those for improving device performance, are constantly running as a background task, two apps attempting to do the same thing will result in various errors.
Fix #3 – Re-Add Google Account
We’ve seen some users report that a simple “sign out and in” fixes the problem. You can do this with your Google account fairly easily:
Step #1 – Go to “Settings > Accounts > Google” and tap “Remove Account”.
Step #2 – Turn the device off and then back on.
Step #3 – Sign in to your Google account again.
Fix #4 – Reinstall Google Play Store Updates
Like all other apps, Google Play Store requires updates every now and then. An outdated Play Store could lead to Google Play error 505. So, use these steps to ensure you use the most recent version.
Step #1 – Open “Settings” and go to “Application Manager” or “Apps”.
Step #2 – From the list tap on “Google Play Store” and select “Uninstall Updates”.
Step #3 – Go back to the home screen, and when you open the store’s app, it’ll reinstall the most recent updates.
Not many people consider messing around with a system app’s settings, but it can help. In this case, you aren’t deleting the app store, simply reverting the update.
Fix #5 – Uninstall the Problematic Apps
You might only experience Google Play error 505 when updating certain apps. If so, consider completely uninstalling them before attempting to update again.
Step #1 – Go to “Settings” and select “Apps” or “Application Manager”, depending on your Android version.
Step #2 – Select the app that is causing the error. Clear the cache and app data, then uninstall it as you normally would (do this for all the apps that trigger error 505).
Step #3 – Restart your device and then reinstall all of the apps. If you don’t see the error again, then the most recent versions will install.
Sometimes there are app files which cause these errors in which case, reinstalling is all it’ll take.
Fix #6 – Clear Google Play Store’s Cache
Still not yielding the results you were expecting? Try clearing the cache to fix Google Play error 505.
Step #1 – Open “Settings” and locate the “Apps” option.
Step #2 – For the apps “Google Play Store”, “Google Play Service”, and “Download Manager”, tap the settings “Clear Data” and “Clear Cache”.
Step #3 – Relaunch the Google Play Store application.
You should now be able to use the app without experiencing any issues. If there’s still the error, you can try one of the final two solutions.
Fix #7 – Use a Third-Party APK
Referring back to “Fix #5”, finding the apps which are conflicting might be a longer task than you’d expect it to be. If you have a lot of apps and don’t want to waste your time searching for possible conflicts, consider using Lucky Patcher.
For those of you who root their Android devices, you’ll probably have an understanding of what Lucky Patcher is. In terms of fixing Google Play error 505, you can use this app to identify which apps, if any, are causing conflicts. After locating the problematic apps, you can uninstall them and check if error 505 is still an issue.
Fix #8 – Perform a Factory Reset
Hopefully, it doesn’t come to this, but your only remaining option is to factory reset.
Alternatively, you can wait for an Android update, but it could be months before they release a fix.
Step #1 – Take a backup of your device’s data to ensure you don’t lose any personal data.
Step #2 – Open the “Settings” app and go to “Reset > Factory Data Reset”.
Step #3 – Wait while your device completely wipes itself. It should take about 5-10 minutes for the factory wipe to finish.
Step #4 – Once your device finishes factory resetting, complete the Android setup process. As you make your way through these steps, you should be given the option to restore a backup.
Factory resetting can be worrying and sometimes results in data loss, albeit rarely, but it reinstalls the Android operating system, and therefore it’s often the best way to fix any issues.
To Conclude for Google Play Error 505
We are very confident that one of these fixes will lead you in the right direction. It’s important that all of your apps are up to date – updates often include security fixes and as such, not updating could put you at risk. Similarly, you have to keep your Android version updated, or you’ll be at risk too! If you start experiencing Google Play error 505, then we highly recommend fixing it quickly. Not only will your games include the latest features, but your personal data will be secure. Within the next couple of weeks, expect another Android update which officially repairs the problem.