MacBook laptops are without a doubt one of the best computers on the market. With frequent updates from Apple and each laptop performing as well as the last, it’s no surprise that they’re so popular among many groups. One of the best apps that you can use on a MacBook is FaceTime. Although most people suspect that this is only available for iPhones and handheld iOS devices, FaceTime is actually a cross-platform video conference app. So, when users notice that FaceTime camera not working, it can be annoying.
It’s no surprise that there are some issues when it comes to using FaceTime. Given the large user base and popularity, there are bound to be a few issues every now and again. What makes this even more of a struggle to fix is that the error didn’t arise shortly after an iOS or Mac OS update. In fact, it has come without any warning. One solution is to use a different video calling app whilst Apple fix the bug, but this isn’t preferable.
How Can We Fix FaceTime Camera Problems?
Heading over to Google to search for answers can be helpful, but not in this case. Only generic fixes, including a factory reset, have been given as advice. As such, here are some of the solutions that we found are most effective for fixing FaceTime camera not working problem.
Before deciding on which approach to take, we must determine where the problem actually lies. In most cases, it is indeed software, but it’s worth checking if the camera hardware is faulty simply as a precaution.
The quick way of testing this is to open an alternative camera application. This could be Photo Booth, Skype, or iMovie, and just check if the webcam works for that program instead. If you notice that the webcam is working for the alternate app then it’s an issue with FaceTime – this is the outcome most of the time. But if your webcam persistently doesn’t work in any other app or program, this is a sign that it’s a hardware problem.
Don’t worry just yet! A hardware problem doesn’t automatically mean that your laptop is broken and even a simple laptop restart can fix it.
You can also try connecting an external webcam via USB. Again, if FaceTime works with the external webcam, then it’s a hardware issue, and if it doesn’t work then the issue is with FaceTime itself.
Deducing where the issue is can give a much better idea of how to fix it. Therefore, make a note of what you find out from these tests.
Next, simply try tweaking your MacBook’s webcam settings. Computers work in weird and mysterious ways, so changing a few settings might be all that it takes to fix your FaceTime camera not working.
So, how exactly can you adjust the settings? After you open the Mac camera settings, check the “Video Device”. Make sure that whichever camera is chosen also has “Built-in” written next to the camera’s name. If this isn’t written, click on the drop-down menu and choose the video device that does have this.
You can then click on the settings cog next to the video device and further change settings. Please remember that if you don’t know what a setting does, you shouldn’t change it. This may cause more camera problems that you need to fix, so the main setting you should focus on is making sure that you select the proper video device.
The most obvious thing to try is turning your MacBook off and back on. We often think of this fix as a joke, and yet it’s one of the most useful things to do. Not only can this be suitable to fix FaceTime camera not working but it’s able to help when fixing a lot of other computer problems too. Even more impressive is that it works with all technology, not just computers!
Back on track – restarting your MacBook will force underlying processes to close, hardware memory to clear, and it’ll reboot the FaceTime app as a fresh process. Afterward, either FaceTime will work once again or it won’t.
If this doesn’t help then don’t worry, this can be very helpful regardless! It lets us know that there aren’t any processes which are causing the camera issue and therefore, even if FaceTime is still unusable, we have more information.
The next thing to check is if any other apps or programs are using the MacBook’s webcam. As insignificant as this might seem, if another app is using your camera then FaceTime won’t be able to. This is because a camera feed cannot be run through multiple programs at once, so you can see why this might be problematic.
Check this by going to “Applications > Utilities”, and opening the “Activity Monitor” app. All of your laptop’s running processes will appear for you to browse. In particular, search for “VDC Assistant” and once you’ve found it, click the app and then on the X at the top-left. Confirm your action from the notification that appears, and finally, check if FaceTime is working.
At this stage in the repair process, things get a little more difficult. Following on from above, if that didn’t help, then we need to go deeper in order to close two camera-based processes: VDC Assistant and Apple Camera Assistant.
Using the Activity Monitor can be incredibly useful, but sometimes the operating system will ignore your actions. This usually only occurs if you attempt to stop a system process. One way to get around this limitation is to use the Terminal tool and follow the steps below.
Step #1 – Close any of the apps you have open which are using the laptop’s webcam.
Step #2 – Using “Spotlight Search”, search and open the “Terminal” program.
Step #3 – Once the window appears, type in the command “sudo killall VDCAssistant” and press the “Enter” key.
Step #4 – Next, type in “sudo killall AppleCameraAssistant” and press the “Enter” key.
Step #5 – Exit out of the Terminal window and attempt to open FaceTime once again.
When you enter the “sudo” command, you will be prompted to enter your account password. This is necessary as if you misuse the command in other situations; you could break the MacOS.
If you now check FaceTime, we can find out if these processes were causing FaceTime camera not working. Hopefully, this does the trick, but we still have things to try if it doesn’t.
Lastly, you should always update the MacOS version whenever an update is available to avoide FaceTime camera not working. Apple releases various security updates throughout the year, and for your own safety, you should keep your laptop up to date.
Similarly, these updates also contain software fixes. If you avoid updating your laptop, then you won’t just miss out on new Mac OS features, but you’ll also encounter camera issues like this. Update your OS version, and you might realize that the camera starts to work again.
This also applies to updating any apps that use your camera. If the issue is with the app and the developers are aware of it, the updates they release could be to repair the problem.
Bonus Tip: iMyFone Fixppo & iMyFone TunesFix
Both of these tools have proven to be incredibly useful in times of need. You might fix FaceTime camera not working but then have issues with your iPhone FaceTime too!
If this happens, iMyFone Fixppo is your friend. This professional repair tool can fix many iOS errors including update failure, black/white screen of death, frozen iPhone, stuck on Apple logo, and many more. You’re also able to fix FaceTime by using one of the recovery modes.
iMyFone TunesFix is also a great repair tool. Your FaceTime app might be working flawlessly but what if iTunes starts breaking? Rather than reinstalling iTunes and losing your valuable library files, iMyFone TunesFix repairs it and avoids data loss. It also fixes issues like iTunes has an invalid signature, iTunes could not connect to this iPhone, Mac camera not working, Samsung camera failed, iPhone camera black or iTunes not opening.
Furthermore, you can clean up your iTunes installation by deleting junk files and thus improving the overall performance.
All in all, make sure that you take the time to check out these programs. You might find it useful to try out both of their free trials – this will give you hands-on experience with the features, and help you decide if they can help you.
As troubling as this laptop issue may be, don’t let it discourage you. Fixing a computer is just a matter of troubleshooting and narrowing down the list of potential causes. After you finally discover why your FaceTime camera not working, you can try one of our fixes above. It’s more than likely that someone else has had the problem and that you’ll be able to find some information about it online.